- Check the version of your PHP, at the moment, versions below 7.0 are not supported by our agent manager, however we plan to do this.
- If you have an old version of PHP, we recommend that you upgrade for your own safety.
- Check permissions on your site and users rights.
- Give permissions to edit the downloaded file to the user who runs PHP. To find out which user php is running from, you need to find the PHP configuration file, for example, in /etc/php/fpm/pool.d/www.conf It has a www section and user and group values.
- Make sure that you correctly added the site to your account (check the HTTP or HTTPS protocol).
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Popular FAQ's
How does antivirus work?
Our antivirus scans every 6 hours and scans automatically each time the filesystem changes. In other words, if you upload a new file to your website …
How does manual scan work?
To start scanning you need to click on rescan button in antivirus logs module. In case no changes happened to your filesystem since the last automati…
Why is the firewall module empty in the report, although there are results in the cabinet?
Typically, the firewall only shows blocked attacks in the report.
If there are blocked attacks that are shown in your account, but which are not in …
What to do if there are problems with the installation?
* Check the version of your PHP, at the moment, versions below 7.0 are not supported by our agent manager, however we plan to do this.
* If you have…
What is a suspicious event?
Suspicious event - any event, either blocked or non blocked because of being low risk, with a sign of a malicious request;
Blocked - a suspicious …